FREQUENTLY ASKED QUESTIONS
1. What is The FEoNA Box?
2. What does FEoNA mean?
3. What is a "subscription box"?
4. What is the cost?
5. What comes in each box?
You will receive 4-6 items. We always partner with great brands that would be of interest to FEoNAs (Female Entrepreneurs of North America). We curate quality products with the intention to enhance a FEoNA’s lifestyle and business. Items included in the box vary widely. Items include things such as: office supplies and accessories, stationery, office decor, style accessories, beauty and skincare items, office snacks, books, coupons, discounts (on things such as business/life coaching, classes, etc.), and anything else that may empower, motivate, inspire, and encourage you!
Food Allergy Disclaimer
From time to time, prepackaged food items may be included in a FEoNA Box. There are no restrictions to food items and may contain products such as milk, eggs, gluten, seafood, peanuts, other nuts, sesame seeds and capsicum. Subscribers with food allergies must be aware of this risk. The FEoNA Company will not assume any liability for adverse reactions from the food consumed, or items that may come in contact.
6. When are the boxes shipped?
7. When am I billed?
You are billed for your first box immediately upon subscribing and autonew depending on the plan you choose.
Month to Month: you are billed every other month from when you subscribed
3 Box Prepay: you are billed every six months from when you subscribed
6 Box Prepay: you re billed every 12 months from when you subscribed
8. What does a Month To Month Subscription mean?
When you opt for a month to month subscription, you are billed every other month from when you subscribed. You will also pay for the shipping costs. Taxes are extra.
9. What does 3 Box Prepay mean?
This means you prepay for three (3) boxes in advance. You will be charged the total cost of 3 boxes and shipping for 3 boxes based on when you subscribed. Taxes are extra.
10. What does an Annual Subscription mean?
This means you prepay for six (6) boxes in advance.You will be charged the total cost of 6 boxes and shipping for 6 boxes based on when you subscribed. Taxes are extra.
11. Does my subscription automatically renew?
12. Do you ship internationally?
At this time we only ship to Canada. Please check back because we hope to expand soon!
13. Is shipping included?
No, unfortunately, shipping is not included. Itis a flat rate of $12 plus taxes per box.
14. How do I purchase a gift subscription?
15. What is your return policy?
Subscription boxes are non-refundable and ineligible for returns.
We do not offer refunds on boxes that have already been shipped. The intention for the subscription box is to Surprise and Delight, so that is a risk you are agreeing to when you subscribe. If you don’t like the box contents, it makes for a perfect opportunity to gift some of the items to your friends, colleagues and clients.
For refund policies please see our Terms and Conditions and refer to Frequently Asked Questions 16 and 17.
If there is a concern, please email us at firstname.lastname@example.org and we will accommodate you as best as possible.
16. How do I cancel my subscription?
Your satisfaction is important to us. If you wish to cancel the process is simple. When you log into your account, click the “edit” button under your active subscriptions. Cancel the subscription, then press “change”. If you cancel before you are billed, your cancellation will go into effect immediately. If you cancel your subscription after you are billed for that month, you will still be charged, you will receive your next box and then your cancellation will go into effect the next month.
17. Can I cancel a prepaid subscription?
If you purchased a 3 or 6 box prepay package, you are able to cancel your subscription at any time. You will still receive boxes to fulfil the duration of your prepaid amount and once complete, your subscription will not be renewed automatically.